A Roadmap for Requirements Elicitation of Knowledge Management Systems: A Delphi Study

Abstract

The discipline of Knowledge Management (KM) has been around for quite some time. However, it has yet to find a successful formula of assimilation to benefit organizations today. Organisations are not able to leverage on its past successes, experiences and lessons learnt without an effective mode to capture tacit requirements. Knowledge Management bridges this gap. An organization’s continued maturity is assessed not only for its financial strength but from its ability to leverage and build upon mainly its tacit and at times explicit nature of its intellectual capital whilst enabling co-creation of values (Lee & Choi, 2003). To manage both tacit and explicit knowledge in an organisation, it is imperative that a Knowledge Management System (KMS) be deployed.