Good criteria for supply chain performance measurement

Abstract

This paper discusses good criteria for a supply chain performance measurement model and their level of importance. The criteria were obtained from results of previous research findings and recommendations from several researchers. The criteria are divided into two categories, namely efficient and effective. To examine which criteria can be used to assess a supply chain performance measurement model, a survey was conducted by distributing questionnaires to supply chain actors from different industry fields (both manufacturing and services) in Indonesia using random sampling techniques. Data analysis using pairwise comparisons with an analytical Hierarchy Process model showed that efficient criteria were more important than effective criteria. Efficient criteria consisted of three sub-criteria: the amount of data is not too much and low cost and output is presented in a simple form. Effective criteria consisted of the criteria in the order of importance as follows: clarity, validity, comprehensiveness, responsiveness and dynamics. Further research is needed for developing a model that meets these criteria. © 2014 The Author(s).