Implementation of a Coordinated Care Clinical Education and Practice Model to Promote Health: The Interprofessional Diabetes Clinic

Abstract

This paper describes the design and evaluation of an interprofessional clinic that prepares students for future health-care delivery, while serving the needs of a growing diabetic population via improved access and coordination of quality team-based services, in a convenient, efficient, and culturally sensitive patient-centered environment. Representing Optometry, Dental Health Science, Occupational Therapy, Physical Therapy, Psychology, Physician As-sistant Studies, and Pharmacy, 25 faculty providers and 84 professional students volunteered to attend a monthly Inter-professional Diabetes Clinic (IDC) during its first year. Patient care was followed by an interprofessional case manage-ment conference. The bilingual Patient Care Coordinator facilitated navigation of the predominantly Latino patients, coordinating follow-up care, referrals, patient/family health and lifestyle education, and preventive services delivered by the healthcare team and community. Data for the first 50 consecutive patients are summarized to provide a demographic portrait of the clinic population. The results of anonymous patient and student evaluations gathered to inform the ongoing design and practice of the IDC are also provided. Patient satisfaction was high, rating care on a scale ranging from 1 (poor) to 5 (excellent) as 4.7 (M, SD = 0.6); 97 percent would refer others to the IDC. Students rated their overall experience very favorably, high-lighting knowledge gained for other professions' roles (M = 4.3, SD = 0.7); the collaborative learning environment (M = 4.2, SD = 0.6); more comprehensive knowledge of diabetic patients (M = 4.3, SD = 0.7); and an increased appreciation of the value of interprofessional patient care delivery (M = 4.4, SD = 0.6).