Requirement Analysis of PACS and RIS Hospital Management Information System on Radiology Installation Based on Kano Method

Abstract

Hospital management information systems are very helpful in carrying out services to customers. In this study, problems were found regarding the process of presenting the results of radiological image data that have not been facilitated throughout the patient's examination room. The slow results of radiological image data, especially for immediate results (CITO) in emergency department services have not been facilitated due to having to wait for the results printed. The results of reading radiological images (expertise) are waiting to be printed first. To solve this problem, a research was conducted focusing on the development of the Radiology Information System (RIS) information system model and Picture Archiving and Communication System (PACS). The development of this system is analysed using the KANO method to classify the expected system menu needs attributes. The test results get the percentage of better value higher than the worse that is 9.81 which means that it can be known attributes that greatly influence the increase in customer satisfaction if these attributes are not fulfilled, the disappointment level is very high, but the implementation stage is not optimal so that future research can present results better research.