Focused coordination models towards sustainability in higher education. Case of Quevedo state technical university (Ecuador)

Abstract

This research studied the relationship between coordination models (CM) focused on sustainability and satisfaction, as a competitive advantage, which increases sustainability at the Quevedo State Technical University (UTEQ) in Ecuador. A survey in situ on a random sample of 3200 students was done in 2019. By using multivariate methods, an organizational typology was built. Next, CM were related to the level of student satisfaction by general linear model (GLM). Twenty-three organizational variables were grouped into six components that explained 66.23% of the variance. A typology with three groups was built: Cluster 1 with a moderate CM level (44.57% of the sample), Cluster 2 with a low level of CM (38.18%), and Cluster 3 with a high level of CM (15.25%). By GLM, a positive relation between typology and students’ levels of satisfaction was found. Therefore, an increase of CM turned into a major satisfaction level at UTEQ. We suggest, as a priority, to improve communication amongst students and administrative staff. Communication should be frequent, accurate, on time, and oriented to solve problems. It would also be positive to increase the CM amongst students and representatives in solving communication problems, sharing knowledge, goals, and mutual respect.