Introduction

Abstract

The Introduction by Dr. James R. Heiby frames this Case Book as intending to fill a gap in the current health-care quality improvement literature by distilling the experience and lessons learned by health-care improvers based on decades of experience seeking to improve health-care services and outcomes in low- and middle-income countries. Each of the 12 cases included in this book was written by practitioners of quality improvement and provides real-life examples of the challenges, strategies, and benefits of improving health-care processes in lowresource settings. These cases are intended to demonstrate what quality improvement approaches look like in practice and to demystify quality improvement methods for those making their own attempts at improving health care.