Law on corporate social responsibility for consumers

Abstract

The law on corporate social responsibility (CSR) towards consumers is codified in the 2010 Law on Protection of Consumer Rights (LPCR). After more than 10 years of implementation, besides the achieved results, the 2010 LPCR also revealed certain limitations including provisions related to the responsibility of enterprises in protecting the interests of consumers. Because of that, on March 29, 2021, the Ministry of Industry and Trade submitted statement No.1695/Ttr-BCT on the proposal to develop another LPCR (amended). In that context, the authors of this article focus on clarifying the legal provisions on CSR for consumers and the practice of law enforcement on CSR for consumers thereby pointing out the advantages and limitations of the law as well as its practical implementation. At the same time, this article provides solutions to improve the law on the responsibility of enterprises in protecting the interests of consumers.