Evaluating the success of the SISKEUDES financial system in Denpasar, Indonesia using the DeLone and McLean ISS Model

Abstract

This study evaluates the success of the SISKEUDES financial system in Denpasar, Indonesia, using the DeLone and McLean Model. The research investigates the impact of system quality, information quality, service quality, and human resource competency on the use and user satisfaction of SISKEUDES, and how these factors subsequently affect the net benefits of the system. Data were collected from 79 village office operators in Denpasar City through a survey. The findings indicate that higher system, information, and service quality, along with better human resource competency, significantly enhance SISKEUDES usage and user satisfaction. Additionally, increased usage and satisfaction levels positively influence the net benefits derived from SISKEUDES. These results align with the DeLone and McLean Model and the Theory of Reasoned Action, suggesting that improving system-related factors and human resource competency is crucial for maximizing the benefits of SISKEUDES. Practical recommendations include enhancing system flexibility, regularly updating information, evaluating service quality, and pursuing further education for village officials to improve their competencies.