Designing a Model for Human Resource Development in the Tourism Industry

Abstract

Tourism is now widely recognized as a fundamental aspect of human existence that has direct effects on the economic, social, cultural, and personal development of any nation. Human resources (HR) are generally recognized as intangible assets in the service-based industry, implying that they require special attention. Thus, Indonesia and a number of other nations are faced with the issue of developing human resources for tourism; however, little research has been conducted on this topic and its related policies. In light of this, there is a need for additional tourism human resource development models to increase tourism's international and domestic competitiveness. In order to improve the quality of services offered in the tourism industry and boost its competitiveness, this research was conducted to develop a model for tourism human resources. There were a total of 140 participants in this survey-based study. They worked in hotels, restaurants, and other tourist destinations and were purposively chosen. They ranged in age from 20 to 50, with a minimum of two years of experience and a maximum of fifteen. Data were collected using a questionnaire. The formative Structural Equation Model Partial Least Squares (SEM-PLS) model was used to design a human tourism human resources model in order to improve the quality of services provided in the tourism industry and boost its competitiveness. Two tests were conducted: the outer model test and the inner model test. The findings indicate that the most influential factor in determining service orientation is the ability. In addition, it was found that service orientation partially mediated the relationship between knowledge, skill improvement, and emotional intelligence and the performance of tourism sector employees. Finally, the implications and recommendations for future research follow the study's findings.