SUPPLY CHAIN QUALITY MANAGEMENT (SCQM) LITERATURE REVIEW AND MODEL PROPOSAL IN THE ERA OF INDUSTRY 4.0

Abstract

The article aims to review the literature on the issue of quality management in supply chains in the era of Industry 4.0 and to propose general assumptions of the model supporting the implementation of the SCQM concept. The developed model stands out from the other concepts presented in the literature in several respects. Firstly, it is based on instruments and concepts often proposed as separate solutions to problems without showing their interrelationship. Secondly, it exposes the importance of IT system management and its role in SCQM. In addition, the developed model has a high universality, which allows it to be implemented (at least incomplete) in almost any supply chain that wants to improve the implementation of key processes.