Patient Satisfaction Studies and the Monitoring of the Right to Health: Some Thoughts Based on a Review of the Literature

Abstract

See, stats, and : https : / / www. researchgate . net / publication / 50946014 Patient of : Some a Article DOI : 10 . 5539 / gjhs . v3n164 : DOAJ CITATIONS 9 READS 519 2 : Kabengele University 86 SEE Philippe University 179 SEE All . The .AbstractTheconceptofpatientsatisfactionhasalonghistoryofcontroversyanddebate.Yetitremainsatopicofscientificinvestigation.Littleisknownaboutitsimportanceasatoolformonitoringtherighttohealth.Anon-exhaustivereviewofscientificarticlesreportedinMedlinewasdoneinordertobetterunderstandhowpatientsatisfactioncanbeinvestigatedandwhatitindicates.Overtimeandyearstheconceptofpatientsatisfactionshowsanevolutiontowardscomplexity,whilebecomingmoreoperational.Indeedpatientsatisfactionstudieshaveprovedofvalueasahealthindicatorandallowedtheimplementationofimprovementstrategiesinthehealthsectorbasedon"thevoiceofthepatient",thusbecomingapotentialrighttohealthindicator.Howevertheydohavelimits,butweconsiderneverthelessthattheyareofinterestasahealthindicatorandthattheyshouldbeputassuchonthepublichealthagenda.