Impact of psychological empowerment on the performance of employees in the four-and five-star hotel sector in the dead sea-Jordan tourist area

Abstract

This study aims to identify the influence of psychological empowerment dimensions (i.e., meaning, impact, competence, and self-determination) on employee performance. The current research also intends to explore whether the educational level of employees affects the relationship between psychology empowerment and their performance in hotels. This study uses exploratory analysis questionnaire developed from previous studies. Sample (n = 200) was selected from employees in four- and five-star hotels in the Dead Sea tourism area. Results indicate that meaning and self-determination have an impact on the performance of employees, whereas impact and competence have no effect on their performance. In addition, education level significantly moderates the relationship between impact and employee performance but did not modify the relationship among meaning, competence, and self-determination. This study believes that focus should be provided to considerably empower hotel employees to achieve the hotel goals. Lastly, the current research enriches the knowledge base of specialized departments and researchers specializing in the performance of employees in service organizations and hotels in Jordan.