The Impact of Strategic Agility on the Effectiveness of Decision-Making Process

Abstract

The study aimed to explain the impact of strategic agility on the effectiveness of the decision-making process in Jordanian commercial banks. The study population consisted of employees work in Jordanian commercial banks. The study use questionnaire to collect data from respondents, out of 350 questionnaires were distributed 210 retrieved valid for analysis. The study employee SPSS to analyze data and test the hypotheses. The results indicated that there is a statistically significant impact of strategic agility dimensions (flexibility, speed, organizational capabilities) on the effectiveness of the decision-making process dimensions (identifying the problem, evaluating the situation, developing alternatives) at Jordanian commercial banks. The study recommended the decision makers in commercial banks to reallocate strategic resources in proportion to emergency changes, and the importance of effective cooperation and coordination between departments and branches.