The Impacts of Perceived Safety and Service Quality on Perceived Accessibility by Public Transport in Melbourne

Abstract

In recent years, accessibility to services and activities using sustainable transport modes has become an important goal for land use and transport planning policies. Traditional approaches rely on objective measures, such as travel time, distance, costs, and other spatial data, overlooking personal preferences, experiences, demographic features, and socio-cultural and economic dynamics. Attributes that affect perceptions of accessibility require attention but our understanding of the factors influencing perceived accessibility is inadequate, particularly in Australia’s expanding suburbs. Through a literature review and questionnaire surveys, this study aims to take into account various travel characteristics and enhance the understanding of how perceived safety and service quality impact mobility behaviour and perceived accessibility within the Australian context. The study found that perceived safety and service quality have significant impacts on perceived accessibility and hence influence the use of public transport. We have identified critical factors that require proper consideration in transport and land use planning and policies to enable a better contribution from public transport to the liveability and well-being of residents in Australian suburbs.