Can excellence management models encompass “cleaner production” and “sustainable business” revolution? (European Foundation for Quality Management as a case study)

Abstract

“Environmental issues” along with raising awareness of people about the value of ecological systems and the growth of environmentalism have affected businesses systems and models by introducing new concepts and models for business such as sustainable business model. European Foundation for Quality Management (EFQM) Excellence Model provides a clear path for a company to follow in order to achieve its planned results which can be called sustainable business. The purpose of this study is to explore whether the mentioned model is suitable for the businesses that are based on cleaner production and sustainable business models. The method used in this study is an explorative one based on the literature review and exploration of the adaptability of EFQM Excellence Model (2013), including its fundamental concepts and its criteria, to eight archetypes of sustainable business. The results showed that out of eight fundamental concepts of this model, four are aligned with sustainable business model and four need redefining. Moreover, it was found that environmentalism should be added to the five enablers of the model, and results criteria of it needed to be restructured and redefined. In conclusion, it was shown that despite adoptability of the fundamental concepts of EFQM Excellence Model, there were some lacking criteria for adapting them to sustainable business model. Having this in mind, a modified type of model with the new defined criteria was proposed in this study.