Eliciting accessibility requirements for people with hearing loss: A semantic and norm analysis

Abstract

The barriers for people with hearing loss to access the Web go beyond the perceptual ones, i.e., the use of audio based content. Many people with hearing loss have difficulty writing and interpreting long or complex texts on the Web. In this study, we analyzed the semantic and normative aspects of Web content production and consumption by means of participatory studies with 29 deaf users. These studies resulted in the elicitation of 121 key problems, and the respective high level design recommendations. The recommendations aim to transform the Web into an inductor of learning. They also include design solutions that demand further research on assistive technologies. © 2014 Springer International Publishing.