ORGANIZATIONAL AND FUNCTIONAL MODEL OF PSYCHOLOGICAL SUPPORT FOR THE PERSONNEL OF A MOTOR TRANSPORT ENTERPRISE UNDER WARTIME CONDITIONS

Abstract

The article presents an organizational and functional model of psychological support for personnel of a motor transport enterprise operating under wartime conditions. The relevance of this study is determined by the high level of psycho-emotional stress faced by employees in the transport sector, which performs critical tasks such as cargo transportation, population evacuation, and delivery of humanitarian aid. In conditions of constant threat, prolonged air-raid alerts, disruption of social connections, and loss of colleagues or relatives on the frontline, employees are exposed to increased risks of professional burnout, stress-related maladaptation, and reduced work efficiency. The study aims to substantiate and present an organizational and functional model of psychological support for personnel of motor transport enterprises under wartime conditions, which ensures resilience, prevention of emotional burnout, maintenance of work efficiency, and continuity of operations. The proposed model consists of seven interrelated functional blocks: Organizational-Managerial, Integrated Crisis, Diagnostic-Analytical, Psycho-Educational, Individual, Group, and Digital. Each block performs specific functions, including centralized management, monitoring of employees’ psycho-emotional state, conducting trainings and informational activities, providing individual counseling, strengthening peer support, and facilitating digital communication and rapid response. The implementation of the system is structured as a phased process: Preparatory, Training and Information, Pilot Implementation, Analysis and Adjustment, Scaling, Institutionalization, and Sustainable Operation. This approach ensures adaptability to the enterprise’s operational conditions, minimizes psycho-emotional risks, enhances personnel management, and maintains productivity under high-stress circumstances. The proposed model is systemic, flexible, cost-effective, and applicable to other enterprises in the transport sector operating in turbulent or crisis environments. Further research may focus on evaluating its effectiveness, the impact on employees’ mental health, organizational performance outcomes, and integration of modern digital tools for monitoring and early intervention. The study contributes to the theoretical and practical understanding of occupational psychological support in high-risk contexts, providing a foundation for long-term workforce resilience and sustainable enterprise functioning under wartime conditions.