Knowledge creation in improving a software organisation

Abstract

Software Process Improvement (SPI) is a systematic approach for improving the capabilities of a software organisation. This study shows the results of a collaborative research initiative in which an SPI project was conducted and analysed as organisational knowledge creation. The study explains how knowledge is created through transformation between tacit and explicit knowledge and through interaction between different organisational levels of actors. On the basis of our findings it is suggested that two types of knowledge are created in an SPI project based on completely different knowledge creation behaviour. © 2001 by Springer Science+ Business Media New York.