Analisis Iklim Komunikasi untuk Meningkatkan Organizational Citizenship Behavior pada Dinas Koperasi dan UKM Karawang

Abstract

This study aims to explore existing phenomena and issues related to the communication climate and its role in enhancing Organizational Citizenship Behavior (OCB). The research was conducted at the Karawang Cooperatives and SMEs Office located at Jl. Kertabumi No. 31, Nagasari, West Karawang. Using a qualitative descriptive method, the research emphasizes process-oriented analysis through direct observation, interviews, documentation, and literature review from relevant sources. Data collection techniques included observations, interviews, and document analysis. The findings reveal a strong relationship between communication climate and the development of OCB within the organization. A positive communication climate fosters a more productive and harmonious work environment, where employees are more willing to engage in behaviors beyond their formal job descriptions. Effective communication enables all parts of the organization to align in their tasks and responsibilities, allowing for better coordination and collective performance. As a result, a well-managed communication environment supports the emergence of positive OCB, such as helping behaviors, loyalty, and personal initiative. This study concludes that fostering open, supportive, and transparent communication practices within organizational settings is crucial to enhancing employee engagement and voluntary contributions that benefit the overall institution.