Efforts to Improve Employee Performance through Emotional Intelligence and Interpersonal Communication with Teamwork as an Intervening Variable (Study at Pt Lestari Banten Energi)

Abstract

The performance level of the steam power plant industry sector owned by PT Lestari Banten Energi is expected to provide the best service and quality electricity supply to PT PLN (Persero) in order to illuminate the Java, Madura, and Bali regions known as JAMALI. This study aims to test and analyze the effect of emotional intelligence and interpersonal communication on employee performance through teamwork as an intervening variable. The research methodology used in this study is descriptive with a quantitative approach with a sample of 132 people with simple random sampling through a questionnaire, then the questionnaire data was tested and analyzed using SmartPLS software version 3.29. The results of this study indicate that emotional intelligence has a positive and significant effect on employee performance, interpersonal communication has a positive and significant effect on employee performance, emotional intelligence has a positive and significant effect on teamwork, interpersonal communication has a positive and significant effect on teamwork, teamwork has an effect on employee performance, teamwork is able to mediate the relationship between emotional intelligence and employee performance through partial mediation, and teamwork is able to mediate the relationship between interpersonal communication and employee performance through partial mediation.