Trade-offs in Augmented Reality User Interfaces for Controlling a Smart Environment

Abstract

Smart devices and Internet of Things (IoT) technologies are replacing or being incorporated into traditional devices at a growing pace. The use of digital interfaces to interact with these devices has become a common occurrence in homes, work spaces, and various industries around the world. The most common interfaces for these connected devices focus on mobile apps or voice control via intelligent virtual assistants. However, with augmented reality (AR) becoming more popular and accessible among consumers, there are new opportunities for spatial user interfaces to seamlessly bridge the gap between digital and physical affordances. In this paper, we present a human-subject study evaluating and comparing four user interfaces for smart connected environments: gaze input, hand gestures, voice input, and a mobile app. We assessed participants' user experience, usability, task load, completion time, and preferences. Our results show multiple trade-offs between these interfaces across these measures. In particular, we found that gaze input shows great potential for future use cases, while both gaze input and hand gestures suffer from limited familiarity among users, compared to voice input and mobile apps.