Qualitative Study of the Practices Used in the Implementation of the Quality Management System Within Moroccan Companies

Abstract

The objective of this article is to show that project management practices present key success factors for implemented a Quality Management System (QMS) in Moroccan companies. In general, the organizations seem to look at the implementation of a quality management system as a project and they employ standard project management tools, albeit to a different extent and in different ways. Following a qualitative study in Morocco, the companies, whatever their sector of activity and size, use different practices in the framework of the project QMS. Information was collected from practicing managers. The data analysis shows that project management practices present a great opportunity for the successful implementation of QMS within Moroccan companies.