Competitor identification by use the sentiment classification based on the user research

Abstract

—Online shopping's have achieved an immense growth. All like to do it as there is no need to physically to the shop and we have a wide range of collections available in the online sites from which we can actually buy the product. The customers usually tend to purchase a product that has a good customer review and has the highest rating. Numerous reviews are given for a single product and the most of the important reviews are not organized well which makes it disappear from the other reviews. Numerous researchers have worked on structuring the reviews for various purposes. In this work we propose a sentimental analysis of customer reviews for various hotel items. All the items are reviewed by the customers and the proposed work makes an analysis of the reviews obtained for a particular item in all the available shops. This analysis is helpful injudging the most likely consumed food by the customers around and can get to know the competiveness of the product being delivered to the customers. Machine Learning techniques and Natural language Processing (NLP) are used for the proposed work and is observed to produce an efficient result.