Suitability study of Blockchain application in electric utility company business processes

Abstract

Blockchain technology recently draws populous attention, both in academic research and industry area including energy industry. Blockchain is viewed as an innovative technology that can enhance conventional way of doing business, especially those that require intermediary involvement. Perusahaan Listrik Negara or PLN as the state owned electricity company in Indonesia also seek to improve its business process using current technology, including evaluating to implement Blockchain in PLN business processes. This study aims to develop a workable framework in identifying suitable business activity for Blockchain implementation in PLN. The framework is developed from existing frameworks with adjustment to better fit the application in PLN. The developed framework is then used in a focus group discussion involving business process stake holders to identify which business area Blockhcain can enhance the process and suitable for implementation. This study finds that certain existing PLN business process can be enriched by implementing Blockchain technology. Numbers of future innovative businesses that can help PLN to improve customer satisfaction and provide revenue to PLN also identified.