Research on the influencing factors of information system outsourcing success: A relationship quality perspective

Abstract

This study first constructs a mechanism model for relationship quality's effect on the success of information system(IS) outsourcing; empirically studies the principle of influence of relationship quality toward IS outsourcing success by carrying out a questionnaire survey on enterprises having outsourcing businesses. Through data analysis, the paper then discovers that relationship quality has obvious influence on IS outsourcing success: Trust is positively correlated with economic performance and strategic performance; commitment between both parties involved in outsourcing can significantly improve technical performance; satisfaction has positive influence on economic performance. In the end, this study puts forward some suggestions corresponding to research conclusions. © 2011 IEEE.