Patients’ Satisfaction about Quality of Health Care Services Provided in Maternity Wards at Al-Najaf City

Abstract

The study aimed to assess patients’ Satisfaction about Quality of Health Care Services Provided in maternitywards at Al-Zahraa teaching hospital at Al-Najaf city. A descriptive study was carried out through the presentstudy in order to achieve the early stated objectives. The study was began from November, 2nd , 2019 toApril, 22, 2019. The finding of this study reveals that that the patients are unsatisfied about quality of healthcare services provided at wards for most domain of health care services quality, while there is few patientssatisfied about some health care services provided for them. The study concluded that most patients areunsatisfied about quality of health care services that provided at maternity wards. Recommendations Thestudy recommends Assessing quality of health care services in the wards continuously, so that we can applythe quality improvement and/or quality assurance in wards, The domains and items related to the quality ofhealth care services must be educate to health worker (physician, nurse … etc.) to teach them how they canapply it in the wards.