The Influence of Completeness of Facilities, Quality of Service and Competence of Medical Personnel on Patient Satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency

Abstract

This study aims to determine (1) To determine the effect of completeness of facilities on patient satisfaction at the Koeloda Health Center. (2) To determine the effect of service quality on patient satisfaction at the Koeloda Health Center. (3) To determine the effect of the competence of medical personnel on patient satisfaction at the Koeloda Health Center. This research includes causality research using a quantitative approach. The sample in this study were 50 patients at the Koeloda Health Center. The data were collected using a questionnaire that has been tested for validity and reliability. Multiple linear regression was used to test the hypothesis of this study. The results of this study indicate that: (1) completeness of the facility has a positive and significant effect on patient satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency with a beta (β) value of 0.379 (2) the quality of service has a positive and significant effect on patient satisfaction at the Koeloda Health Center, Golewa District Ngada district with a beta value (β) of 0.461 (3) the competence of medical personnel has a positive and significant effect on patient satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency with a beta value (β) of 0.887.