Examination of the relationship between service climate, employee satisfaction, and organizational performance: A case hospital

Abstract

An efficient service climate within an organization is a significant part of employee satisfaction within the workplace. This examination was an endeavour to assess the connection between service climate, the satisfaction of the employee, and organizational performance, a case study at a public hospital in Ekurhuleni, South Africa. This study tested three hypotheses, which were: The connection between service climate and employee satisfaction; the linkage between employee satisfaction and organizational performance; and the linkage between service climate and organizational performance. A quantitative exploration approach was utilized for the examination. A sample of 150 workers was chosen for the investigation. Information was broken down using both descriptive and inferential statistical analyses that comprise factor analysis, cross-tabulation, correlational analysis, and regression analysis. This study discovered that while there is a relationship between service climate and employee satisfaction, the linkage could be categorized as moderate. These findings were in line with results revealed in other examinations. The study affirms a positive linkage between employee satisfaction and organizational performance, which was additionally seen as moderate following the existing literature. The current observational examination further affirmed the existence of a positive relationship between service climate and organizational performance in this case study.