Responsible robot integration for inclusive and sustainable work

Abstract

The growing integration of robots into workplace environments, propelled by the advances of Industry 5.0, is reshaping not only operational efficiency but also the social fabric of organizations. While automation offers significant productivity gains, it also risks exacerbating alienation, exclusion, and inequity if not responsibly managed. This conceptual paper examines how robotization impacts marginalized groups within organizations, including women, ethnic minorities, LGBTQ individuals, and employees with disabilities. Adopting an intersectional framework, the study connects responsible robot integration to the broader objectives of the United Nations’ Sustainable Development Goals (SDGs), particularly SDG 12 (Responsible Consumption and Production) and SDG 8 (Decent Work and Economic Growth). Synthesizing insights from human-robot interaction, diversity management, and responsible innovation literature, the paper proposes a conceptual model outlining how robot design choices and organizational practices mediate inclusive or exclusive outcomes. It concludes by offering a future research agenda and practical implications for managers, designers, and policymakers committed to advancing socially sustainable digital transformations. Through this approach, the paper contributes to the emerging discourse on ensuring that technological progress aligns with principles of equity, justice, and long-term societal well-being.