“Don’t Stop the Music,” Please: The Relationship between Music Use at Work, Satisfaction, and Performance

Abstract

Although there are several studies in the literature that have examined how different types of music affect performance or other organisational outcomes, knowledge about how music affects individuals in the workplace is still limited, especially in terms of perceived music use. This study aims to examine the effects of three different uses of music—namely, emotional, cognitive, and background music—on individual perceptions of job satisfaction and performance. A sample of 244 workers from different backgrounds was included in the study. We tested a full structural equation model. The results show that (1) emotional use has a positive relationship to performance, both directly and indirectly through mediating job satisfaction; (2) cognitive use has no significant effect on satisfaction and performance (even indirectly); and (3) background use has a negative relationship to job satisfaction and no relationship to performance. This work suggests that listening to music during work activities could be a positive organisational practice. Future studies could further investigate the role of music listening as a resource, taking into account other personal and contextual characteristics.