An assessment of primary care attributes from the perspective of female healthcare users

Abstract

Objective: this study sought to assess the quality of the Family Health Strategy (FHS) and investigated the association between primary care attributes (PCAs) and the sociodemographic characteristics of users. Method: a total of 215 female FHS users were interviewed for this descriptive and cross-sectional study. The Primary Care Assessment Tool (PCATool), Adult Edition was used, and the results were analyzed using Fisher's exact tests, Pearson's chi-square tests and logistic regressions. Results: the lowest average score corresponded to the dimension “accessibility” (1.80), and the highest score corresponded to “access” (8.76). The results corresponding to the attributes “longitudinality”, “coordination”, “comprehensiveness”, and “orientation” were not significant. No association was found between the participants' sociodemographic characteristics and the essential, derivative, and general attributes (p>0.05). Conclusion: several attributes must be improved across all the investigated services from the perspective of female FHS users.