Students’ satisfaction with library services and facilities at three regional center libraries of the Open University of Sri Lanka

Abstract

The study was carried out to examine the user satisfaction of library facilities, services, and resources of three regional center libraries; Kandy (KRC), Matara (MRC) and Anuradhapura (ARC) of the Open University of Sri Lanka, which functions as an open and distance learning (ODL) education institute. Data was collected using a survey questionnaire, from a sample of 350 library users dispersed among the three centers. The study found that the users were satisfied with the physical facilities in the libraries but they were unsatisfied with the library collection and computer facilities provided by the libraries. Findings of the study can be used to reinforce the services with which the users were satisfied, focus on services that need more improvement according to user concerns, and to take steps for resolution of identified problems to gain users' satisfaction.