FAHP approach to rank educational websites on usability

Abstract

Website of an educational institute is a platform that gives complete information about the organization. These websites are frequently visited by students, parents aspiring students and their parents, university faculties and other personnel and many other visitors who want to know about the organization. Usability of these websites will have different dimensions for different users. Hence broadly, measuring usability of website is a Multi criteria decision making problem (MCDM). Analytic hierarchy Process (AHP) approach has been considered a common solution to these problems. However, to handle uncertainty of the judgment Fuzzy Analytic Hierarchy Process (FAHP) is used. In this paper, different websites of an educational institute are compared and ranked on their usability criteria using FAHP.