Implementation of business process reengineering based on workflow management

Abstract

To achieve better performance of BPR, workflow management is integrated with BPR based on the core idea and steps of BPR. Main problems of hotel business process are studied, at the same the characteristics and advantages of WFM are introduced, which show that WFM is sound. Then BPR case of a five-star hotel in Guangzhou which adopts the WFM workflow is proposed. The rent and service charge processes are analyzed; the collaborative workflow and its new process after reengineering are also given, which achieve better results. © 2012 IFIP International Federation for Information Processing.