A study on student satisfaction in Pakistani universities: The case of Bahauddin Zakariya university, Pakistan

Abstract

This study measures the level of student satisfaction with current services offered by Pakistani universities. The exploration and comparison of possible differences in terms of level of satisfaction across gender and various programs/disciplines formulate key objectives. General survey guided by well structured questionnaire through connivance sampling has been administered across a valuable sample of 401 students. Bahauddin Zakariya University (BZU) has been selected as sample case and data was collected from eighteen different disciplines and/or programs. Ten major constructs i.e. teaching, administrative/management support, transportation, library, computer labs & general labs, accommodation, medical; sports, prayer/religious facilities, and class room facilities were used. Mean analysis reflect student dissatisfied with many core services & facilities like teaching, administrative support, library, labs, accommodation, medical, and sports, while satisfaction has been reported only in three augmented areas like transportation, class room and prayer facilities. Quite interestingly, no significant differences of opinion have been recorded among male or female respondents. Overall, satisfaction level is alarming low and results indicate dissatisfaction of university students on educational services offered by Pakistani universities.