Do Workload And OCB Affect Employee Peformance Moderated by Satisfication?

Abstract

Objective: This study aims to analyze the influence of Workload, Organizational Citizenship Behaviour on Employee Performance at Bank Syari'ah Indonesia. In addition, this study also uses the variable Satisfaction as a moderating variable.   Methods: Quantitative research using an exploratory approach with data collected from 250 BSI employees spread across the islands of Sumatra, Java, Kalimantan, Sulawesi and Papua. The analytical tool used is smart PLS 3.0.   Results: The results of the study show that the variables Workload and Organizational Citizenship Behavior have a positive and significant influence on Employee Performance at Bank Syari'ah Indonesia. In addition, the variable Satisfaction can moderate Workload and OCB on Employee Performance.   Suggestions: This research is expected to be a source of reference for every bank in the world in improving the performance of its employees, especially Bank Syari'ah Indonesia.