How leadership within an organization influences a quality service

Abstract

The purpose of this paper is to discuss leadership influences a quality service in healthcare organization. Leadership is a way of sharing power and ensuring that expertise and leadership are interrelated at every level in every task; create positive culture in health care organization. Positive leadership culture focus on inspiring vision; clear objectives; supportive management; high levels of staff engagement; the responsibility of learning and innovation; teamwork and co-operation across boundaries. Results showed that the leadership influenced service quality adherence and service performance. Conclusion Leadership build appropriate and unique organizational cultures and a high-performing team, which provide high quality service to patients in healthcare organization.