A Study on Post Hoc Analysis on Education Level in Mobile Banking

Abstract

The present study is laid out to know the impact of independent variable education on the dependent variables of customer satisfaction in mobile banking and factors responsible for such risks in the selected banks and to suggest measures for improving risk solutions. ANOVA are used to test the hypotheses and validate the results. The analysis is in conformity with the objectives of the study and the hypotheses formulated. The collected data are analyzed through SPSS 22 version. Findings include there is a significant difference in average agreement on customer satisfaction in mobile banking in mobile banking among the different edification. It is also observed that graduate respondents have greater agreement on infrastructure risk than post graduate. Graduates can be used to teach mobile banking to the society. Further mobile banking is suggested to be a part of graduate level course curriculum.