Innovation from digital transformation in PYMEs

Abstract

Introduction: This partial report is derived from the doctoral research “Digital Transformation as a Tool for Innovation in a Technological Security Organization,” conducted at the Universidad Autónoma de Querétaro, Faculty of Accounting and Administration. Objective: To evaluate the impact of digital transformation on organizations, particularly in a company that offers digital security services. Methodology: The research was quantitative; through a case study, a company with 54 technical collaborators was selected. Quantitative information was collected and evaluated, obtained through a survey. Results: 78% of the collaborators agree with the incorporation of digital technology; 68% agree on the improvement of process efficiency. Conclusions: It was identified that the digital transformation process becomes a complex social and technological phenomenon since the update itself does not guarantee competitive value to the services or products offered by the company; however, consistent implementation, where collaborators are adequately considered and trained, ensures a better transition and in a short time adds competitive value to the company.