Impact of Emotional Intelligence on Employee Performance: Examining the Mediating Role of Employee Engagement

Abstract

A thorough engagement of employees has been the concern of nearly all organizations especially those working in the banking sector. This study aimed to investigate the impact of emotional intelligence on employee performance with the mediating role of employee engagement. Data was collected from employees working in the banking sector by employing a random sampling technique. Out of 450 floated questionnaires, a total of 170 responses were received which were later analyzed with the help of IBM SPSS Statistics-20.  Results confirmed the significant and positive relationship between emotional intelligence and employee performance. Emotional intelligence also showed a positive association with employee engagement. In addition, Employee engagement was found to be a significant mediator for the relationships between emotional intelligence on employee performance. Administrators and HR professionals can improve the level of employee performance, by enhancing emotional intelligence and employee performance.