The Impact of Artificial Intelligence on Public Services in Romania

Abstract

Artificial intelligence (AI) poses a challenge to the adaptability of every entity in the face of rapid evolution across social, cultural, economic, legal, and other domains. Programmed to evolve faster than human beings, this technology offers advantages across various branches and fields of activity, but it also introduces a series of risks. While these risks are anticipated, their verification can only occur after AI implementation. This study examines the European and national legal framework related to artificial intelligence, the benefits and drawbacks of AI usage in Romanian public services, as well as the adaptability of this technology within those services. It also explores AI-based programs used in public administration and their impact on citizens. This work serves as a starting point for further analysis in this domain.