How Convenient are Artificial Intelligence and Machine Learning for Adoption among SMEs? Developing Countries Perspective

Abstract

Artificial intelligence (AI) and machine learning (ML) technologies are crucial for small and medium enterprises (SMEs) to improve business operations in an easy, cost-efficient, and effective form. As a result, we explore the convenience dimensions that impact AI and ML adoption intention among SMEs in Uganda, a developing country. 248 respondents were involved. The results show that transaction, access, possession/post-possession, and search convenience impact SMEs’ intention to adopt AI and ML. However, evaluation convenience had no significant influence. Additionally, AI and ML adoption intentions among SMEs impact AI and ML adoption. Thus, our study contributes to AI and ML, convenience, SME literature, and practical applications for owners and managers of SMEs in developing countries.