Pembuatan Prosedur Manajemen Insiden Berdasarkan ITIL V3 dan COBIT 5 pada Rumah Sakit PHC Surabaya

Abstract

PHC hospital Surabaya use information technology as a supporter to the provider of the services provided and make the management information System unit with one of its function to ensures data availability and information either medic and non-medical.. The incidents handling so far only as handling reactively without any grooves and good documentation. So, incident management procedures need to be made in order for better incident handling incidents and in accordance with the existing resource, its also can eventually guarantee the availability of it services and minimize the impact of the incident. The steps in creating procedures is, (1) the preparation of the study,, (2) analyze the information, (3) the making of incident management procedure, (4) and then carried out procedure verification and procedures validation. The results of this research is the form of eleven incident management procedures based on ITIL v3 for PHC Hospital Surabaya which have been verified against the COBIT 5's controls and has performed validation using simulation with BPMN notation..