Using experiential-learning and iterative design to benefit Colorado's refugees

Abstract

Rising trends of immigration and refugee resettlement is a global concern with reliance on local solutions. To support this population's needs, organizations such as the city of Aurora's Village Exchange Center work to build community and resettle new arrivals in Colorado. This paper presents design nuances for creating a digital information and communication technology (ICT) tool for Village Exchange Center's Natural Helpers program. Human-centered design methodologies were used to develop a digital resource guide based off of a previous paper incarnation. Four unique needs arose from our process: (1) a need for community feedback, (2) flexible service categorization, (3) password lapse considerations, and (4) the need for location context. We also discuss potential benefits of collaboration between students and low-resource organizations. Designing for refugees, immigrants, or similar populations with these considerations can improve users' experience and overall ICT utility.