Identifying reusable resources in digital reference answers

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Abstract

What can we learn from resources provided in answers to digital reference questions? Using the Internet Public Library's archive of over 60,000 records of answered reference questions, this project aims to determine (1) characteristics of resources provided in answers to digital reference questions, (2) the extent to which these resources are reusable in future answers, and (3) the useful lifespan of a resource that has been provided. As part of our research, we have developed an XML schema for digital reference questions and answers.

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Pomerantz, J., Haas, S. W., & Hecht, E. (2008). Identifying reusable resources in digital reference answers. In Proceedings of the ASIST Annual Meeting (Vol. 45). American Society for Information Science and Technology. https://doi.org/10.1002/meet.2008.1450450386

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