Delphi Technique: An Investigation Process of Standard Operating Procedure towards Apparel Small & Medium Enterprise Sector in Malaysia

Abstract

This study aims to comprehend the process of Delphi study development using experts’ consensus validation on the Standard Operating Procedure (SOP) framework of the SME apparel sector in Malaysia. The main objective of this research is to understand how the Delphi study can be used to ascertain the appropriate framework for SOP on the SME apparel sector. Due to the absence of any generic model as guidance, this research study is observed to be relevant to the needs of the industry. To obtain a coherent picture, an expert panel appointed in the Delphi study can assist in determining the suitable framework. All the data were acquired using the median, quartile, IQR, and QD analyses. Even though the findings obtained are only based on Delphi first round, the entire study findings are continued based on the analysis that will be obtained in subsequent Delphi rounds.