Performance.

Abstract

High performance is difficult to maintain because it is dynamic and not well understood. Based on a synthesis of many sources, a model is proposed where performance is a function of the balance between capacity and challenge. Too much challenge produces coping (or a crash); excess capacity results in boredom. Over time, peak performance drifts toward boredom. Performance can be managed by adjusting our level of ability, our effort, the opportunity to perform, and the challenge we agree to take on. Coping, substandard but acceptable performance, is common among professionals and its long-term side effects can be debilitating. A crash occurs when coping mechanisms fail.