Modeling of Conceptual Worker Engagement Framework for Construction Projects in Thailand

Abstract

Competition in the Thai construction industry in terms of costs, quality of work and construction time, which has resulted in the continuously increasing demand for construction workers, both skilled and unskilled workers, to be an important resource that contractors must maintain. In order to survive in the construction business, the contractor must understand the factors related to increasing the engagement of the construction workers and using the appropriate strategy to reduce turnover of the construction workers. The objective of this research is to study the factors related to the engagement of Thai construction workers that affect the satisfaction of construction workers and reduce the turnover. A conceptual worker engagement framework was modelled using employee engagement and worker satisfaction concepts. Research methods involved studying, collating and listing the theoretical factors and variables sourced from the available literature. Seven experts in related fields were employed to confirm the factors and framework following the Delphi technique. Results indicated that the factor of worker satisfaction had a positive direct effect on worker engagement that was comprised of two sub-factors as (1) organizational engagement, and (2) personal engagement, while worker satisfaction and worker engagement had negative effects on worker turnover in construction projects. Details of all the factors were summarized in the conclusion of this article.