Explanation of the managerial competencies of healthcare staff to discounting the number of martyrs and veterans in the Iran-Iraq War: A qualitative study

Abstract

Aims Nowadays, the use of the experiences and lessons learned by staff, including health care providers, has been emphasized as a key strategy in knowledge management. The aim of this study was to explain the managerial competencies of healthcare staff to discount the number of martyrs and injuries of injured people (veterans) in the Iran-Iraq war. Contributors & Methods This qualitative study was carried out using the conventional content analysis method in 2018-2019. 119 written narratives of 101 healthcare staff, in the area of providing therapeutic care to martyrs and veterans, were collected and simultaneously analyzed. Principles of qualitative data analysis were used for data analysis. Findings The analysis of data led to the emergence of three main themes of management and leadership, providing resources and executive management. The sub-themes of management and leadership including planning, organizing and coordinating, decision-making skills and risk appetite, and management stability. Sub-theme of providing resources including providing human resources and providing physical resources. Sub-theme of executive management included readiness, protective and security measures, carelessness and negligence and registration of documents. Conclusion The managerial competencies of healthcare providers include management and leadership providing resources and executive management, which have been used to discount the number of martyrs and veterans in the Iran-Iraq war.