Assessing the influence of total quality management practices on innovation in jordanian manufacturing organizations

Abstract

The purpose of this study is to assess the influence of total quality management (TQM) dimensions on the product and process innovation perspectives of Jordanian manufacturing organizations. In this quantitative study; a questionnaire was sent to 249 randomly selected ISO 9001:2000 certified firms in different manufacturing industries in Jordan and we obtained 123 usable questionnaires. After confirming the validity and reliability of the latent variables with confirmatory and exploratory factor analyses, we examined the model and hypotheses. This search outcome confirmed the significant and positive relationship between TQM dimensions overall and product and process innovation perspectives. However, the supplier’s management failed to show a significant relationship with product and process innovation perspectives. Meaningful implications are made that building extensive and effective TQM dimensions and product and process innovation in manufacturing organizations is crucial to face with high competition and innovation in Jordan manufacturing organizations sector.